{"id":27073,"date":"2020-09-15T18:37:00","date_gmt":"2020-09-15T23:37:00","guid":{"rendered":"https:\/\/plantbreedingsoftware.guru\/?p=52"},"modified":"2025-04-01T17:36:43","modified_gmt":"2025-04-01T17:36:43","slug":"quality-technical-support-is-more-than-important","status":"publish","type":"blog","link":"https:\/\/agronomix.com\/es\/blog\/quality-technical-support-is-more-than-important\/","title":{"rendered":"La importancia de una asistencia t\u00e9cnica de calidad"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><em>\u00bfRescatar\u00e1 el soporte de misi\u00f3n cr\u00edtica de <strong>su <\/strong>su proveedor para salvar el d\u00eda?proveedor el d\u00eda? Editado en septiembre de 2020<\/em><\/h2>\n\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-large is-resized\">\n<figcaption>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-28193\" src=\"https:\/\/genovix.io\/wp-content\/uploads\/2022\/02\/dreamstime_5230431-300x200.jpg\" alt=\"Dreamstime 5230431\" width=\"620\" height=\"413\" srcset=\"https:\/\/agronomix.com\/wp-content\/uploads\/2022\/02\/dreamstime_5230431-300x200.jpg 300w, https:\/\/agronomix.com\/wp-content\/uploads\/2022\/02\/dreamstime_5230431-1024x683.jpg 1024w, https:\/\/agronomix.com\/wp-content\/uploads\/2022\/02\/dreamstime_5230431-768x512.jpg 768w, https:\/\/agronomix.com\/wp-content\/uploads\/2022\/02\/dreamstime_5230431-1536x1024.jpg 1536w, https:\/\/agronomix.com\/wp-content\/uploads\/2022\/02\/dreamstime_5230431.jpg 1920w\" sizes=\"auto, (max-width: 620px) 100vw, 620px\" \/><\/p>\n<\/figcaption>\n<\/figure>\n<\/div>\n\n\n\n<p><span lang=\"EN-US\" style=\"margin: 0; color: #333333; font-family: 'Georgia', serif;\">Proporcionar una asistencia t\u00e9cnica de calidad a los clientes es crucial, a menudo de misi\u00f3n cr\u00edtica. Supongamos que de repente no puede imprimir etiquetas para sus 20.000 parcelas y debe plantar ma\u00f1ana. Este es un problema de misi\u00f3n cr\u00edtica. <strong>su<\/strong> proveedor a su disposici\u00f3n? Si no es as\u00ed, puede costarle mucho.<\/span><\/p>\n\n\n\n<p><span lang=\"EN-US\" style=\"margin: 0; color: #333333; font-family: 'Georgia', serif;\">En nuestra empresa, hemos trabajado como criadores. Conocemos la urgencia de mantener un horario, y actuamos en consecuencia -a menudo en cuesti\u00f3n de horas, si no antes- cuando su problema cr\u00edtico necesita apoyo inmediato. Una empresa de semillas de la India dice que nuestro apoyo es \u00absupers\u00f3nico\u00bb. Nuestros clientes en Australia se sorprenden al recibir respuestas en horario diurno.<\/span><\/p>\n\n\n\n<p><span lang=\"EN-US\" style=\"margin: 0; color: #333333; font-family: 'Georgia', serif;\">En cuanto a la gesti\u00f3n, s\u00f3lo se necesitan unos minutos por la tarde aqu\u00ed en Winnipeg para atender a nuestros clientes australianos. Como tenemos una oficina en Francia, nuestros clientes europeos reciben las primeras respuestas y apoyo al principio del d\u00eda, a menudo antes de las 7 de la ma\u00f1ana, por parte de uno de nuestros empleados. Nuestros clientes de Europa y de fuera de ella aprecian mucho los tiempos de respuesta que somos capaces de ofrecer cuando se trata de asistencia.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b><span lang=\"EN-US\" style=\"margin: 0; color: #333333; font-family: 'Georgia', serif;\">El apoyo a las misiones cr\u00edticas comprende el contexto<\/span><\/b><\/h2>\n\n\n\n<p><span lang=\"EN-US\" style=\"margin: 0; color: #333333; font-family: 'Georgia', serif;\">La asistencia t\u00e9cnica de calidad es algo m\u00e1s que resolver el problema del momento; se trata de comprender el contexto que rodea al problema. Tal vez el cliente no est\u00e9 utilizando el enfoque m\u00e1s \u00f3ptimo con el software, as\u00ed que hacemos preguntas y vamos m\u00e1s all\u00e1 de la mentalidad de \u00abarreglar lo inmediato\u00bb. Queremos hacer m\u00e1s. Con nuestros dos obtentores y personal con formaci\u00f3n en agronom\u00eda, conocemos la mente del cliente. Nuestros clientes lo aprecian: \u00bfqui\u00e9n no aprecia que le entiendan?<\/span><\/p>\n\n\n\n<p><span lang=\"EN-US\" style=\"margin: 0; color: #333333; font-family: 'Georgia', serif;\">Queremos desarrollar una relaci\u00f3n con nuestros clientes. E<\/span>ach<span lang=\"EN-US\" style=\"margin: 0; color: #333333; font-family: 'Georgia', serif;\"> La solicitud de apoyo se considera una oportunidad para conocer a nuestros clientes, no s\u00f3lo para darles una respuesta y despedirse. Cada a\u00f1o preguntamos a todos nuestros clientes c\u00f3mo les funciona nuestro software: \u00bfnecesitan algo, pueden ayudarles, tienen alguna duda, pueden mejorar su eficacia?<\/span><\/p>\n\n\n\n<h2><b><span lang=\"EN-US\" style=\"margin: 0; color: #333333; font-family: 'Georgia', serif;\">Apoyo que va m\u00e1s all\u00e1<\/span><\/b><\/h2>\n\n\n\n<figure class=\"wp-block-video alignright wp-block-embed is-type-video is-provider-videopress\">\n<div class=\"wp-block-embed__wrapper\">https:\/\/videopress.com\/v\/Hts3lvcg?autoPlay=true&amp;loop=true&amp;muted=true&amp;persistVolume=false&amp;preloadContent=metadata<\/div>\n<\/figure>\n\n\n\n<p><span lang=\"EN-US\" style=\"margin: 0; color: #333333; font-family: 'Georgia', serif;\">La experiencia nos ha ense\u00f1ado la importancia de respaldar nuestro software con un servicio cr\u00edtico. Esta es una preocupaci\u00f3n frecuente que escuchamos de los posibles clientes, especialmente en pa\u00edses como la India, donde la diferencia de husos horarios es un reto. \u00bfEstaremos all\u00ed cuando nos necesiten?<\/span><\/p>\n\n\n\n<p><span lang=\"EN-US\" style=\"margin: 0; color: #333333; font-family: 'Georgia', serif;\">El apoyo a la misi\u00f3n consiste en cumplir las promesas, mantener la palabra, ir m\u00e1s all\u00e1 y ofrecer m\u00e1s de lo que se pide. El apoyo es estar ah\u00ed para tus clientes. Llevamos casi 30 a\u00f1os como empresa porque apoyamos lo que vendemos.<\/span><\/p>\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n<p>Publicado por primera vez como parte de SeedWorld INSIDERS en <a href=\"https:\/\/seedworld.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">seedworld.com<\/a>abril de 2018. All\u00ed se titulaba: <em>\u00bfRescatar\u00e1 el soporte de misi\u00f3n cr\u00edtica de <strong>su <\/strong>su proveedor para salvar el d\u00eda?proveedor el d\u00eda? Editado en septiembre de 2020<\/em> Edited September 2020)<\/p>\n\n\n\n<p>Dieter Mulitze, PhD. es fundador y director general de Agronomix Software Inc.<\/p>\n\n\n\n<p>Agronomix es el desarrollador de<a href=\"https:\/\/plantbreedingsoftware.guru\/2019\/07\/30\/genovix-combines-power-with-simplicity\/\" target=\"_blank\" rel=\"noreferrer noopener\"> Genovix\u00ae<\/a>soluci\u00f3n de software l\u00edder para la <a href=\"https:\/\/agronomix.com\/es\/solutions\/PlantBreeding.aspx\/\" target=\"_blank\" rel=\"noreferrer noopener\">mejora vegetal<\/a> y <a href=\"https:\/\/agronomix.com\/es\/solutions\/VarietyTesting.aspx\/\" target=\"_blank\" rel=\"noreferrer noopener\">an\u00e1lisis de variedades<\/a>Utilizado en todo el mundo.<\/p>","protected":false},"author":5,"featured_media":32594,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"tags":[55],"class_list":["post-27073","blog","type-blog","status-publish","has-post-thumbnail","hentry","tag-customer-success"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The Importance of Quality Technical Support - Plant Breeding<\/title>\n<meta name=\"description\" content=\"Everyone wants quality technical support, especially in a highly technical industry. 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